3CLogic

AI-Powered CX and Contact Center Solutions

About

Multi-channel cloud call center solution designed to help organizations streamline their sales, marketing and service initiatives.

Features

Activity Dashboard

Agent Interface

Alerts/Escalation

Automated Calling

Automated Routing

Automatic Call Distribution

Call Center Management

Call Distribution

Caller ID

Call Labeling

Call Logging

Call Recording

Call Routing

Call Scheduling

Call Scripts

Call Tracking

Call Transcription

Call Transfer

Chatbot

Collaboration Tools

Communication Management

Contact Management

Content Library

Conversational Intelligence

CRM

CRM Integration

CTI (Computer Telephony Integration)

Customer Engagement

Customer History

Customer Management Campaigns

Customer Segmentation

Customizable Fields

Customizable Templates

Dashboard

Data Visualization

Email Management

Employee Onboarding

Engagement Tracking

Event Actions

Feedback Management

File Transfer

FTC Compliance

Instant Messaging

Interaction Tracking

IVR

Knowledge Base Management

Lead Management

Lead Scoring

Mobile Access

Multi-Channel Communication

Negative Feedback Management

Performance Management

Predictive Dialer dialer)

Process & Workflow Automation

Real-Time Notifications

Real-Time Reporting

Recordings

Reporting & Analytics

Reporting & Statistics

Sales Planning

SIP Trunking

Survey Management

Surveys & Feedback

Usage Tracking & Analytics

Voicemail

VoIP

Waitlist Management

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