8x8 Contact Center

About

8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center makes it easy for businesses to connect and collaborate with individuals working inside and outside of the organization. 8x8 Contact Center keeps you connected to your customers from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption. 8x8 Contact Center capabilities include: - Conversational AI to deliver effective self-service experiences across all channels to resolve a wide range of customer inquiries, both simple and complex. - Omnichannel skills-based routing for voice, web-chat, email, SMS, messaging, social media, and video elevation customer interactions - Agent Workspace to handle all interactions through a single pane of glass - Supervisor Workspace to manage agents and contact center performance through a single pane of glass - AI-powered insights and automation to enable self-service - Intelligent voice self-service - Holistic reporting across all channels - Visual and intuitive reports, and dashboards - One-click access to enterprise subject matter experts - Full PSTN replacement in 58 countries/territories - Auto Dialer providers preview, progressive, and predictive - Quality Management and coaching - Workforce management - Speech and Text Analytics - Interaction journey analytics - Performance management - Post call surveys - Integrations with leading CRM apps such as Salesforce, Microsoft Dynamics, Zendesk, and 20 others - Dynamic integration framework - Open APIs and developer program