Customer Service offers an instant messaging automation tool with AI chatbots to measure and increase self-service resolution rate and customer satisfaction.
Features
Alerts/Escalation
Automated Routing
Autoresponders
Batch Communications
Call Center Management
Canned Responses
Chat and Messaging
Chatbot
Chat Recording & History
Communication Management
Conversational Intelligence
CRM
Customer Database
Customer History
Customer Management Support Tickets
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data visualization
Email Management
Engagement Tracking
Feedback Management
File Sharing
Instant Messaging
Intent Recognition
Interaction Tracking
Knowledge Base Management
Mobile Access
Multi-Channel Communication
Multiple Language Support
Negative Feedback Management
No-Code Development
Pre-configured Bot
Real-Time Notifications
Reporting & Analytics
Reporting & Statistics
Service Agreement Management
Speech Recognition
Survey Management
Surveys and Feedback
Third-Party Integrations
Transfers/Routing
Waiting List Management
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