Alvaria Cloud

The Future Contact Center is Here

About

Ideal for 150+ agents, the Aspect Via platform offers modular call center and workforce optimization applications on the cloud.

Agent Interface

Call Center Features

Caller ID

Call Logging

Call Recording

Call Routing

Call Scripts

Call Tracking

Chatbot

Contact Management

CRM

CTI (Computer Telephony Integration)

Dashboard

Intraday Management

IVR

Performance Measurement

Reporting & Analytics

Staff Scheduling

Waiting List Management

Work Forecasting

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