Ameyo by Exotel Cloud Contact Center

AI-first cloud contact center solution

About

Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging advanced technologies, Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo helps to ensure businesses can communicate from anywhere, delivering personalized customer experiences.

Features

Administrator Access
Agent Scheduling and Assignment
Auto Dialer
Call Recording
Concurrent Calling
Inbound Screen Pop
IVR
Persistent Data
Reporting & Dashboards
Session Queuing
Session Recording
Session Routing
Session Summary Notes
Voice

Looking for another solution?

Use our smart search engine to find the perfect tool for your needs.

Find my ideal tool