The world's #1 global workforce management solution from Pelorus Associates, capable of being deployed on-premises, in the cloud, or hosted for 100+ agents.
Features
360 Degree Feedback
Agent Interface
Appraisal Cycle Tracking
Attendance Tracking
Automated Scheduling
Budgeting and Forecasting
Call Center Features
Caller ID
Call Logging
Call Recording
Call Routing
Call Scripts
Call Tracking
Chatbot
Compensation Management
Compliance Management
Contact Management
CRM
CTI (Computer Telephony Integration)
Customizable Templates
Dashboard
Employee Database
Employee Management
Individual Development Plans
Intraday Management
IVR
Leave Management
Ongoing Performance Tracking
Payroll Management
Performance Appraisal
Performance Management
Performance Measurement
Reporting & Analytics
Self-Service Portal
Skills Assessment
Skills Tracking
Staff Scheduling
Surveys and Feedback
Timesheet Management
Waiting List Management
Work Forecasting
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