Avaya UCaaS

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About

Avaya IX Contact Center helps create natural connections, whether human or digital, across all communication channels.

Features

Access Controls/Permissions

Agent Interface

Alerts/Notifications

Audio/Video Conferencing

Auto Transcription

Bi-directional Audio and Video

Calendar Management

Call Center Management

Caller ID

Call Logging

Call Recording

Call Routing

Call Scripts

Call Tracking

Campaign Management

Chat and Messaging

Chatbot

Chats/Forums

Collaboration Tools

Complaint Tracking

Contact Management

CRM

CTI (Computer Telephony Integration)

Customizable Forms

Customizable Templates

Dashboard

Data Import and Export

Document Management

Electronic Hand Raising

File Sharing

HD Audio/Video

Host Controls

IVR

Management Customer Experience

Meeting Management

@mentions

Mobile Access

Predictive Dialer

Presentation Streaming

Presentation Tools

Real-Time Chat

Recordings

Reports & Analytics

Reports & Statistics

Screen Sharing

Secure Data Storage

SMS Messaging

Surveys & Voting

Task Management

Trending Analysis

Video Conferencing

Visual Analytics

Voicemail

Waitlist Management

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