AzureDesk

Make your Customers happy

About

AzureDesk – Helpdesk software that can be used by businesses to provide customer support and helpdesk solution

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Automated Routing

Call Center Management

Change Management

CMDB

Collaboration Tools

Conversational Intelligence

CRM

Email Management

Issue Management

IT Resource Management

Knowledge Base Management

Macros & Response Types

Messaging Instant

Mobile Access

Multi-Channel Communication

Prioritization

Real-Time Notifications

Remote Access & Control

Reporting & Analytics

Reports & Statistics

Self-Service Portal

Service Agreement Management

Support Ticket Management

Surveys & Feedback

Waiting List Management

Workflow Management

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