Bright Pattern

Effortless Omnichannel Communications Across Voice, IVR, Email, Chat, SMS, MMS, Messengers

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About

The world's leading provider of cloud-based omnichannel call center software.

Features

Agent interface

Alerts/Escalation

Automated call

Automated Routing

Automatic call distribution

Call center management

Call distribution

Caller ID

Call Forwarding

Call logging

Call recording

Call Routing

Call scheduling

Call Scripts

Call Tracking

Campaign management

Capacity planning

Chatbot

Contact management

Conversational intelligence

CPU Monitoring

Credential management

CRM

CTI (computer telephony coupling)

Customer Segmentation

Customizable fields

Customizable templates

Dashboard

Data Visualization

Engagement Tracking

FTC compliance

IVR

Knowledge base management

Lead management

Maintenance scheduling

Mobile access

Multi-channel communication

Negative feedback management

Patch management

Poll management incidents

Predictive dialer

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting and analytics

Reporting and statistics

Scheduling

SIP trunks

Survey and poll management

Surveys and feedback

Virtual machine analysis

Voicemail

VoIP

Waitlist management

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