C2 ITSM

About

C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. This platform is built on a flexible and customizable framework that allows it to adapt to the unique workflows and processes of each organization, providing a tailored approach to IT service management that aligns with specific requirements. Targeted at IT departments across various sectors, C2 ITSM is particularly beneficial for organizations that manage a high volume of service requests and require efficient incident and problem resolution. The solution is equipped to handle a range of use cases, from automating repetitive tasks to providing a centralized configuration management database (CMDB) that offers complete visibility into IT assets and configurations. By adhering to ITIL's best practices, C2 ITSM ensures that organizations can effectively manage incidents, problems, changes, and assets, ultimately leading to improved service delivery and customer satisfaction. Key features of C2 ITSM include its robust incident and problem management capabilities, which enable IT teams to resolve issues quickly and efficiently. The platform also offers change management tools that help organizations implement changes with minimal disruption. Additionally, the asset management feature provides insights into the lifecycle of IT assets, ensuring that organizations can optimize their resources. The user-friendly interface unifies service management processes, making it easier for teams to collaborate and communicate effectively. C2 ITSM stands out in its category by offering seamless integration with existing tools, advanced reporting, and analytics capabilities. This empowers IT teams to make data-driven decisions and enhances their ability to respond to service requests proactively. The solution is backed by a strong support system, including 24/7 North American support and a financially backed 99.9% service level guarantee, ensuring that organizations can rely on C2 ITSM for their IT service management needs. With a proven track record since 2008 and a commitment to security and compliance, C2 ITSM is hosted in North America and adheres to ISO 27001 and SOC-2 Type II certifications. This commitment to quality and security, combined with an affordable pricing model that avoids costly add-ons, makes C2 ITSM a reliable choice for organizations looking to enhance their IT service management capabilities.