Calabrio ONE

Complete Workforce Optimization Suite

Discover the tool

About

Calabrio ONE is an integrated workforce optimization solution for a comprehensive customer engagement strategy.

Features

Actions arising from an event

Activity Dashboard

Agent Interface

Attendance Tracking

Automated Scheduling

Automatic call distribution

Automatic Transcription

Budgeting and forecasting

Call center functions

Call center management

Caller ID

Call labeling

Call Logging

Call recording

Call Routing

Call Scripts

Call Tracking

Change management

Change management Negative Feedback

Chatbot

Complaint Management

Compliance management

Contact Management

Conversion Tracking

CRM

CTI (computer telephony integration)

Customer experience management

Customer Segmentation

Customizable fields

Customizable Templates

Dashboard

Data viewing

Document Management

Employee Coaching Tools

Employee Management

Engagement Tracking

File transfer

Interaction Tracking

Intraday Management

Issue Tracking

IVR

Keyword Tracking

Leave Management

Natural Language Processing

Payroll management

Performance Management

Performance Measurement

Portal Self-Service

Preventive and Corrective Action Software

Quality control

Quality management

Real-Time Notifications

Recordings

Reporting & Analytics

Risk Management

Sentiment analysis

Skills Tracking

Staff Scheduling

Survey Management

Surveys and feedback

Task Management

Timesheet Management

Time Transcription calls

Training management

Voicemail

Waiting List Management

Work Forecasting

Looking for another solution?

Use our smart search engine to find the perfect tool for your needs.

Find my ideal tool