Calabrio ONE

Complete Workforce Optimization Suite

About

Calabrio ONE is an integrated workforce optimization solution for a comprehensive customer engagement strategy.

Features

Actions arising from an event
Activity Dashboard
Agent Interface
Attendance Tracking
Automated Scheduling
Automatic call distribution
Automatic Transcription
Budgeting and forecasting
Call center functions
Call center management
Caller ID
Call labeling
Call Logging
Call recording
Call Routing
Call Scripts
Call Tracking
Change management
Change management Negative Feedback
Chatbot
Complaint Management
Compliance management
Contact Management
Conversion Tracking
CRM
CTI (computer telephony integration)
Customer experience management
Customer Segmentation
Customizable fields
Customizable Templates
Dashboard
Data viewing
Document Management
Employee Coaching Tools
Employee Management
Engagement Tracking
File transfer
Interaction Tracking
Intraday Management
Issue Tracking
IVR
Keyword Tracking
Leave Management
Natural Language Processing
Payroll management
Performance Management
Performance Measurement
Portal Self-Service
Preventive and Corrective Action Software
Quality control
Quality management
Real-Time Notifications
Recordings
Reporting & Analytics
Risk Management
Sentiment analysis
Skills Tracking
Staff Scheduling
Survey Management
Surveys and feedback
Task Management
Timesheet Management
Time Transcription calls
Training management
Voicemail
Waiting List Management
Work Forecasting

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