Call Record Analyzer

Cloud-based CDR/CMR analytics and diagnostics platform

About

Call Record Analyzer (ARC) is a cloud-based CDR/CMR analytics and diagnostics platform for Cisco® UC environments.

Actions arising from an event

Activity dashboard

Automatic call distribution

Call center management

Caller ID

Call labeling

Call recording

Call routing

Call tracking

Call transcription

Call volume

CTI (computer telephony integration)

File transfer

Inbound reporting

Interaction tracking

IVR

Lost call management

Outbound reporting

Recordings

Reporting by extension

Respondent log

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