CallMiner Eureka

Unlock insights from every conversation.

About

Speech analysis and generalized call center performance management solution for large and small call centers.

Agent Interface

Artificial Intelligence & Machine Learning

Automatic transcription

Caller ID

Call Recording

Call routing

Call scripts

Call tracking

Chatbot

Contact Management

CRM

CTI (Computer Telephony Integration)

Customer Experience Management

Customer segmentation

Customizable Fields

Customizable templates

Dashboard

Data visualization

Employee Coaching Tools

Engagement tracking

Intent recognition

IVR

Keyword Filtering

Natural language processing

Negative Feedback Management

Notes Management

Performance measurement

Quality Management

Real-Time Data

Real-Time Notifications

Report Logging calls

Reports and analytics

Sentiment Analysis

Survey & Poll Management

Surveys & Feedback

Trend Analysis

Waiting List Management

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