CallTrackingMetrics

TrackCalls.UnlockInsights.DriveRevenue.

About

Upgrade your call center technology and discover a feature-rich United Communications as a Service (UCaaS) platform that also includes omnichannel chat capabilities.

Features

Activity Dashboard

Advertising management

Affiliate management

Agent interface

Attribution Modeling

Audience Targeting

Automated Calling

Automatic Call Distribution

Automatic Transcription

Call center management

Call Distribution

Caller ID

Caller Profiles

Call Labeling

Call logging

Call Recording

Call Routing

Call Scheduling

Call Scripts

Call Tracking

Call Transcription

Call Transfer

Campaign Analysis

Campaign management

Campaign Scheduling

Chatbot

Communication management

Contact management

Conversion Tracking

CRM

CTI

Customer experience management

Customer Journey Mapping

Customer Segmentation

Dashboard

Data import and export

Data measurement Performance

Email Automation

Engagement Tracking

Event Actions

File Sharing

File Transfer

FTC Compliance

IVR

Keyword Tracking

Lead Distribution

Lead management

Lead Qualification

Message Personalization

Mobile Access

Mobile Coupons

Multi-Channel Communication

Natural Language Processing

Predictive Dialer

Real-Time Reporting

Recordings

Reporting & Analytics

Scheduled messaging

Screen Sharing

Sentiment Analysis

Shortcodes

SMS messaging

Surveys and Feedback

Task management

Tracking Interactions

Two-way audio and video

Two-way messaging

Video Chat

Video Conferencing

Voicemail

VoIP

Waitlist management

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