Clickatell

Be part of the Chat Commerce & customer engagement mobile revolution with Clickatell's range of products & solutions.

About

Omnichannel live chat solution with customer service that lets you respond instantly to inquiries across web, social media and mobile devices.

Features

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Automated Routing

Autoresponders

Batch Communications

Call Center Management

Canned Responses

Chatbot

Chat & Messaging

Chat Recording & History

Collaboration Tools

Comment Management

Communication Management

Complaint Tracking

Contact Management

Conversational Intelligence

CRM

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customizable Forms

Customizable Templates

Database Management Knowledge Management

Data Import and Export

Email Automation

Employee Onboarding

Engagement Tracking

File Sharing

Instant Messaging

Intent Recognition

Interaction Tracking

Lead Distribution

Lead Qualification

Macros and Sample Responses

Message Personalization

Mobile Access

Mobile Coupons

Multi-Channel Communication

Multiple Language Support

No-Code Development

Pre-Configured Bot

Real-Time Notifications

Reporting & Analytics

Reporting & Stats

Scheduled Messaging

Scheduling Campaigns

Self-Service Portal

Service Agreement Management

Shortcodes

SMS Messaging

Speech Recognition

Support Ticket Management

Surveys & Feedback

Third-Party Integrations

Transfers/Routing

Trending Analysis

Two-Way Messaging

Usage Tracking & Analytics

Video Chat

Visual Analytics

Waiting List Management

Workflow Management

Looking for another solution?

Use our smart search engine to find the perfect tool for your needs.

Find my ideal tool