ClickDesk

Convert your visitors to happy customers

About

Web-based, multi-channel customer engagement application that offers live chat, help desk, browser and social communication toolbar.

Features

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Automated Routing

Autoresponders

Call Center Management

Caller ID

Call Recording

Call Routing

Call Tracking

Chat and Messaging

Chat Recording and History

Collaboration Tools

Complaint Tracking

Contact Management

Conversation Intelligence

CRM

CTI (Computer Telephony Integration)

Customer Experience Management

Customer Management Waiting Lists

Customizable Forms

Customizable Templates

Data Import and Export

Email Management

File Sharing

Instant Messaging

IVR

Knowledge Base Management

Macros and Typical Responses

Mobile Access

Multi-Channel Communication

Pre-Recorded Responses

Real-Time Notifications

Reporting and Analytics

Reporting and Statistics

Self-Service Portal

Service Agreement Management

SIP Trunking

SMS Messaging

Support Ticket Management

Surveys and Feedback

Third-Party Integrations

Transfers/Routing

Trend Analysis

Visual Analytics

Voice Mail

Workflow Management

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