Delighted

The fastest and easiest way to gather actionable feedback

About

Trusted by thousands of brands, Delighted's NPS software brings together everything you need to run a professional survey program on a global scale.

Features

360 Degree Feedback

Activity Dashboard

Alerts/Notifications

and Video File Support

Anonymous Feedback

API

Audio

Avoidance Logic

Behavior Analytics

Benchmarking

Bulk SMS

Campaign Management

Chatbot

Collaboration Tools

Communication Management

Complaint Tracking

Contact Management

CRM

Customer History

Customer Profiles

Customer Segmentation

Customizable Fields

Customizable Forms

Customizable Models

Customizable Questions

Data Analysis Tools

Data Import and Export

Data Visualization

Drag and Drop

Email Marketing

Employee Database

Employee Recognition

Engagement Tracking

Feedback Management

Gamification

Goal Management

Image

Individual Development Plans

Instant Messaging

Keyword Tracking

Mobile Survey

Multi-Channel Communication

Multiple Language Support

Negative Feedback Management

Opinion Surveys

Performance Management

Performance Measurement

Performance Review Management

Personalization

Predictive Analytics

Predictive Modeling

Process & Workflow Automation

Question Branching

Question Library

Question Management Customer Experience

Real-Time Notifications

Reports & Analytics

Reports & Statistics

Review Chart edge

Reviewer Selection

Segmentation

Self-Service Portal

SMS Messaging

Speech Recognition

Survey Management

Template Management

Third-Party Integrations

Trend Analysis

URL Customization

Visual Analytics

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