Deskero

Simple help desk software for effective customer engagement.

About

Deskero is cloud software that offers simple, yet effective tools to integrate requests from different channels.

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Automated Routing

Call Center Management

Change Management

Collaboration Tools

Conversational Intelligence

CRM

Feedback Management

Incident Management

Issue Management

Knowledge Base Management

Macros and Model Responses

Multi-Channel Communication

Multiple Language Support

Phone Support Management

Real-Time Notifications

Reports & Analytics

Reports & Statistics

Rich Text Editor

Self-Service Portal

Service Agreement Management

Support Ticket Tracking

Surveys and Feedback

Task Management

Waiting List Management

Workflow Management

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