Improve your service by providing optimized troubleshooting information to your service centers and field technicians, not forgetting your end customers.
Features
Access Controls/Permissions
Activity Dashboard
Agent Interface
Caller ID
Call Logging
Call Recording
Call Routing
Call Scripts
Call Tracking
Catalog Management
Change Management
Chatbot
Collaboration Tools
Contact Management
Content Management
CRM
CTI (Computer Telephony Integration)
Dashboard
Data Import and Export
Discussions/Forums
Document Management
Incident Management
IVR
Problem Management
Ratings & Feedback
Reporting & Analytics
Self-Service Portal
Support Ticket Tracking
Task Management
Telephone Support Management
Text Formatting
Waiting List Management
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