Dialing Innovations Call Center Application Suite

Hosted Call Center Applications

About

A hosted dialer app for incoming, outgoing, or both calls. Includes SMS, Email and Dashboard Reports.

Actions arising from an event

Activity Dashboard

Agent interface

Automated caller

Automatic call distribution

Call center management

Call distribution

Caller ID

Call Labeling

Call logging

Call recording

Call Routing

Call Scripts

Call Tracking

Call Transcription

Call Transfer

Campaign management

Chatbot

Contact management

CRM

CTI (computer telephony integration)

Dashboard

File Transfer

Interaction Tracking

IVR

Mobile access

Multi-channel communication

Predictive dialer (predictive dialer)

Recordings

Reports & Analytics

Reports & Statistics

SIP trunks

Voicemail

VoIP

Waiting list management

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