Five9

Cloudbasierte Call- und Contact-Center-Software

About

Convenient AI-powered cloud customer service solution: inbound and outbound calls, automated call distribution system, interactive voice response, CTI system, chat, email, social media, call recording and CRM integrations.

Features

Actions arising from an event

Activity Dashboard

Agent Interface

Appointment Scheduling

Automated caller

Automatic call distribution

Call center functions

Call Center Management

Call distribution

Caller ID

Call Labeling

Call Logging

Call management Campaigns

Call recording

Call Routing

Call Scheduling

Call Scripts

Call Tracking

Call Transcription

Call Transfer

Chatbot

Contact database

Contact Management

Conversion Tracking

CRM

CTI (computer telephony integration)

Customer and Asset Matching

Customer experience management

Customer Segmentation

Customizable fields

Customizable Templates

Dashboard

Data Visualization

Document Management

Email Marketing

Employee Coaching Tools

Engagement Tracking

File Transfer

FTC compliance

Inbound call center

Interaction Tracking

Intraday Management

IVR

Keyword Tracking

Lead Capture

Lead Management

Lead Nurturing

Mobile access

Multi-channel communication

Negative Feedback Management

Outbound call center

Performance Measurement

Predictive Dialer (predictive dialer)

Quality management

Real-Time Notifications

Real-Time Reporting

Recordings

References

Reporting & Analytics

Reporting & Statistics

Segmentation

SIP Trunking

Staff Scheduling

Survey Management

Task Management

Voicemail

VoIP

Waitlist Management

Workflow Management

Work Forecasting

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