Fixzy Assist

Remote Visual Assistance

About

Agents can see what their customers see through their smartphone cameras and visually guide them to resolutions.

Features

Access Controls/Permissions
API
Artificial Neural Networks
Call Logging
Call Recording
Call Routing
Call Scripts
Call Tracking
Chatbot
Chat & Messaging
Collaboration Tools
Contact Management
Content Creation
CRM
Cross-Device Publishing
Customer Identification Caller ID
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Dashboard Activities
Data Visualization
Diagnostic Tools
Document Classification
Drag & Drop
Engagement Tracking
File Sharing
IVR
Modeling & Simulation
Multiple Language Support
Negative Feedback Management
Predictive Analytics
Process & Workflow Automation
Real-Time Notifications
Remote Monitoring & Management
Reporting & Analytics
Session Recording
Session Transfer
Survey Management
Surveys & Feedback
Third-Party Integrations
Training Model
Unattended Access
Visualization
Voice Recognition
Waiting List Management

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