Create self-service menus and flows for voice, email, chat, and SMS communications using an intuitive drag-and-drop designer that you can easily control.
Features
Access controls/permissions
Activity Dashboard
Agent Interface
Alerts/Escalation
Alerts/Notifications
API
Automated Routing
Automatic call distribution
Autoresponders
Batch Communications
Calendar management
Call Automation
Call center features
Call distribution
Caller ID
Call labeling
Call Logging
Call recording
Call Routing
Call scheduling
Call Scripts
Call Tracking
Call Transcription
Call Transfer
Campaign management
Catalog Management
Center management Call Management
Chatbot
Chat & Messaging
Chat Recording & History
Collaboration tools
Communication management
Complaint Tracking
Conferencing video
Contact Management
Content management
Conversational Intelligence
CRM
CTI (Computer Telephony Integration)
Customer Database
Customer experience management
Customer History
Customer Segmentation
Customizable Fields
Customizable forms
Customizable templates
Dashboard
Data Import and Export
Data Visualization
Discussions/Forums
Document Management
Employee Coaching Tools
Engagement Tracking
Event Actions
Feedback Management
File sharing
File Transfer
FTC Compliance
Instant Messaging
Intent recognition
Interaction Tracking
Intraday Management
IVR
Knowledge base management
Lead Management
Macros and Typical Responses
@mentions
Messaging voice
Mobile Access
Multi-Channel Communication
Multiple language support
Negative Feedback Management
No-code development
Performance measurement
Pre-configured Bot
Predictive Analytics
Predictive dialer
Pre-Recorded Responses
Process & Workflow Automation
Quality management
Ratings and feedback
Real-Time Notifications
Real-Time Reporting
Recordings
Reporting and analytics
Reporting and statistics
Screen sharing
Secure Data Storage
Self-service portal
Service agreement management
SIP Trunking
SMS Messaging
Speech recognition
Staff scheduling
Support Ticket Management
Survey Management
Surveys and feedback
Task Management
Text formatting
Third-Party Integrations
Transfers/Routing
Trend Analysis
Visual Analytics
VoIP
Waiting List Management
Workflow Management
Work forecasting
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