Help Scout

The simple and powerful customer support platform

About

Help Scout's customer service software has all the features you need to simplify your work, move forward quickly, and focus on customer satisfaction.

Features

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Automated Routing

Autoresponders

Batch Communications

Canned Responses

Catalog Management

Center Management Call Management

Change Management

Chat & Messaging

Chat Reporting & History

Collaboration Tools

Comment Management

Contact Management

Content Management

Conversational Intelligence

CRM

Customer Database

Data Import and Export

Data Retrieval

Discussions/Forums

Document Management

Email Management

Email Marketing

Email Tracking

File Sharing

Incident Management

Instant Messaging

Interaction Tracking

Knowledge Base Management

Macros and Sample Responses

Mobile Access

Multi-Channel Communication

Multiple Language Support

Notes and Comments

Phone Support Management

Problem Management

Real-Time Notifications

Reports & Analytics

Reports & Statistics

Rich Text Editor

Search/Filter

Self-Service Portal

Service Agreement Management

Shared Inboxes

Signature Management

Spam Blocker

Support Ticket Management

Support Ticket Tracking

Surveys & Feedback

Task Management

Text Formatting

Third-Party Integrations

Transfers/Routing

Waiting List Management

Workflow Management

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