Helprace

All-in-one customer support software

About

Features: settlements, macros, SLAs, action recording, agent collision, drafts, edits, email integration, customer contact system, reporting.

Features

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Approval Workflow

Assignment Management

Automated Routing

Brainstorming

Call Center Management

Campaign Management

Catalog Management

Change Management

Collaboration Tools

Comment Management

Complaint Tracking

Content Management

Conversational Intelligence

CRM

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import and Export

Discussions/Forums

Document Management

Email Management

Idea Ranking

Ideation

Incident Management

Instant Messaging

Issue Auditing

Knowledge Base Management

Macros and Sample Responses

Mind Maps

Multi-Channel Communication

Multiple Language Support

Phone Support Management

Portal Self-Service

Priority Setting

Problem Management

Ratings and Comments

Real-Time Notifications

Real-Time Updates

Recurring Issues

Reporting & Analytics

Reporting & Statistics

Response Management

Review Notification

Rich Text Editor

Service Agreement Management

SMS Messaging

Social Sharing

Status Tracking

Support Ticket Tracking

Surveys and Feedback

Task Management

Text Formatting

Trend Analysis

Visual Analysis

Waiting List Management

Workflow Management

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