Helpshift

AI-First Customer Service Platform

Discover the tool

About

Helpshift is the leading integrated mobile phone and customer support platform.

Features

Access Controls/Permissions

Activity Dashboard

Agent Interface

Alerts/Escalation

Application Management

Automated Routing

Autoresponders

Call Center Management

Caller ID

Call Logging

Call Recording

Call Routing

Call Scripts

Call Tracking

Chat and Messaging

Chatbot

Chat Recording and History

Codeless Development

Collaboration Tools

Contact Management

Conversational Intelligence

CRM

CTI (Computer Telephony Integration)

Dashboard

Diagnostic Tools

Email Management

Feedback Management

File Sharing

Incident Management

Instant Messaging

Intent Recognition

IVR

Knowledge Base Management

Macros and Sample Responses

Management Change Management

Mobile Access

Multi-Channel Communication

Multiple Language Support

Pre-configured Bot

Pre-Recorded Responses

Problem Management

Real-Time Notifications

Remote Monitoring and Management

Reports and Analytics

Reports and Statistics

Rich Text Editor

Self-Service Portal

Service Agreement Management

Session Recording

Session Transfer

Support Ticket Management

Support Ticket Tracking

Surveys and Feedback

Task Management

Telephone Support Management

Third-Party Integrations

Transfers/Routing

Unattended Access

Voice Recognition

Waiting List Management

Workflow Management

Looking for another solution?

Use our smart search engine to find the perfect tool for your needs.

Find my ideal tool