Telemarketing, lead generation, customer feedback, as well as surveys carried out via automatic, predictive, progressive, promotional and preview dialing.
Features
Activity Dashboard
Agent Interface
Automatic Call Distribution
Call Center Management
Caller ID
Call Labeling
Call Logging
Call Recording
Call Routing
Call Scheduling
Call Scripts
Call Tracking
Call Transcription
Call Transfer
Campaign Management
Chatbot
Contact Management
CRM
CTI (Computer Telephony Integration)
Dashboard
Event Actions
File Transfer
FTC Compliance
Inbound Call Center
Interaction Tracking
IVR
Lead Management
Outbound Call Center
Predictive Dialer (predictive dialer)
Real-Time Reporting
Recordings
Reporting & Analytics
Voicemail
Waitlist Management
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