HubSpot Service Hub

Deliver delightful support at scale with unified customer insights

About

HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with easy and impactful self-service tools and an omnichannel help desk that unifies your teams and tasks to make prioritization easy. Service Hub helps you drive retention by growing your customers smarter with data driven insights and easy to use efficiency reporting and customer health insights. With Service Hub, CX leaders can focus on shifting from more reps and more tools to efficient reps focusing on scaled customer outcomes empowered by AI- all while enabling actionable insights your business needs to grow. Whether it’s strategies, services, or software — HubSpot allows you to scale your company, not complexity. HubSpot has everything you need to grow better.

Features

Attachments/Screencasts
Automated Response
Customer/Contact Database
Dashboards
Email to Case
Intelligent Routing
Knowledge Base
Personalization
Reporting
Searchable Articles
Ticket Collaboration
Ticket Creation User Experience
Ticket Response User Experience
User, Role, and Access Management
Workflow

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