Intelligent Service Management

About

Intelligent Service Management is a robust and comprehensive service management suite powered by Luma Virtual Agent with AI.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Approval Workflow

Audit Trail

Automated Routing

Capacity Management

Change Planning

Change Tracking

Collaboration Tools

Compliance Management

Configuration Management

Contract/License Management

Incident Management

Inventory Management

Issue Auditing

Knowledge Base Management

Knowledge Management

License Management

Macros and Sample Responses

Maintenance Planning

Management Tasks

Multi-Channel Communication

Problem Management

Real-Time Monitoring

Real-Time Notifications

Remote Access & Control

Reporting and Analytics

Self-Service Portal

Server Tracking

Service Agreement Management

Service Catalog

Support Ticket Management

Ticket Management

Versioning

Workflow Management

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