Intradiem

Contact Center Automation | Intradiem Contact Center Partners

About

Intradiem provides intelligent automation solutions for customer service teams to optimize their productivity and engagement.

Features

Activity and news feed

Agent interface

Alerts/Notifications

Attendance Tracking

Automated scheduling

Browsing history

Budgeting and forecasting

Caller ID

Call logging

Call recording

Call Routing

Call Scripts

Call Tracking

Chat and messaging

Chatbot

Collaboration tools

Communication management

Compliance management

Contact management

CRM

CTI (computer telephony integration)

Dashboard

Employee Directory

Employee management

File sharing

Geolocation

Integration with third-party applications

IVR

Keystroke recording

Knowledge management

Multi-channel communication

Newsletter management

No-code development

Optical character recognition

Payroll management

Payroll management leave

Performance management

Progress Tracking

Remote access and control

Reporting and analytics

Reporting and statistics

Screen activity recording

Self-service portal

Skills Tracking

Surveys and feedback

Task management

Task & Project Tracking

Timesheet management

Unattended automation

Waiting list management

Looking for another solution?

Use our smart search engine to find the perfect tool for your needs.

Find my ideal tool