Issuetrak

Unleash the Power of Your Help Desk

About

Everything you need to respond quickly to customer requests. Everything is supported by technical support in the United States, available 24/7. Request a demo or free trial now.

Features

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Approval Workflow

Assignment Management

Audit Management

Audit Trail

Automated Routing

Call Center Management

Change Management

Change Planning

Change Tracking

CMDB

Collaboration Tools

Compliance Management

Compliance Management Maintenance

Compliance Tracking

Configuration Management

Contract/License Management

Conversational Intelligence

Cost Tracking

CRM

Email Management

Feedback Management

Incident Management

Inspection Management

Installation Planning

Instant Messaging

Interaction Tracking

Inventory Management

Issue Auditing

Issue Tracking

IT Resource Management

Knowledge Base Management

Knowledge Management

Macros and Model Responses

Maintenance Planning

Mobile Access

Multi-Channel Communication

Multiple Language Support

Phone Support Management

Preventative and Corrective Action Software

Preventive Maintenance

Prioritization

Problem Management

Procurement Management

Project Management

Quality Assurance

Quotes

Real-Time Monitoring

Real-Time Notifications

Real-Time Updates

Recurring Issues

Release Management

Remote Access & Control

Reporting and Analytics

Reporting and Statistics

Resource Allocation & Scheduling

Rich Text Editor

Sales Pipeline Management

Schedule Management

Segmentation

Self-Service Portal

Service Agreement Management

Service Catalog

Space Management

Supplier Management

Support Ticket Tracking

Surveys & Feedback

Task Management

Task Progress Tracking

Territory Management

Ticket Management

Ticket Management Support

Waiting List Management

Workflow Management

Work Order Management

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