JustCall

The Leading Business Communication Platform

About

JustCall's outbound call center allows your sales teams to focus more on selling and save time by recording customer interactions in your CRM (Customer Relationship Management).

Features

Actions arising from an event

Activity Dashboard

Agent Interface

Alerts/Escalation

Alerts/Notifications

Audio/Video Conferencing

Automated Attendant

Automated caller

Automated Routing

Automatic Call Distribution

Automatic Transcription

Bulk SMS Sending

Call Center Management

Call Distribution

Caller ID

Caller Profiles

Call Groups

Call Labeling

Call List Management

Call Logging

Call Recording

Call Routing

Call Scheduling

Call Scripts

Call Tracking

Call Transcription

Call Transfer

Campaign Management

Campaign Scheduling

Chat and messaging

Chatbot

Communication Management

Communications by Batch

Conversational Intelligence

Conversion Tracking

CRM

CTI (computer telephony integration)

Customer database

Customer Experience Management

Customer Segmentation

Customizable fields

Customizable Templates

Dashboard

Data Visualization

Email Management

Employee Coaching Tools

Engagement Tracking

File Sharing

File Transfer

FTC Compliance

Goal Setting/Tracking

Inbound call center

Integrated Course Creation

Interaction Tracking

IVR

Keyword Tracking

Knowledge Base Management

Lead Capture

Lead Management

Message Personalization

Mobile access

Mobile Coupons

Multi-channel communication

Natural Language Processing

Negative Feedback Management

Outbound call center

PBX

Performance Management

Performance Measurement

Predictive Dialer

Quality Management

Real-time chat

Real-Time Notifications

Real-Time Reporting

Recordings

Reporting & Analytics

Reporting & Statistics

Review Management

Review Management Contacts

Sales Pipeline Management

Scheduled Messaging

Screen Sharing

Sentiment analysis

Short codes

SIP Trunking

SMS Messaging

Survey Management

Surveys and Feedback

Task Management

Template Management

Two-Way Audio and Video

Two-Way Messaging

Video Conferencing

Virtual call center

Virtual Extensions

Voicemail

VoIP

Waiting List Management

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