Kundo

Sweden’s leading customer service system for digital channels

About

Kundo is customer service software that offers features such as live chat, customer forum, email, and case management.

Access Controls/Permissions

Activity Dashboard

Agent Interface

Alerts/Escalation

Automated Routing

Autoresponders

Call Center Management

Canned Responses

Change Management

Chatbot

Chat & Messaging

Chat Reporting and History

CMDB

Collaboration Tools

Conversational Intelligence

CRM

CTI (Computer Telephony Integration)

Email Management

File Sharing

Instant Messaging

Issue Management

Knowledge Base Management

Macros and Typical Responses

Mobile Access

Multi-Channel Communication

Prioritization

Real-Time Notifications

Remote Access & Control

Reporting and Analytics

Reports and Statistics

Request Management IT Resources

Self-Service Portal

Service Agreement Management

Support Ticket Management

Surveys & Feedback

Third-Party Integrations

Transfers/Routing

Waiting List Management

Workflow Management

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