LiveCaller is an all-in-one solution that combines different communication channels such as chat, calling and social messaging apps into a single platform.
Features
Alerts/Escalation
Artificial Intelligence and Machine Learning
Automated Routing
Autoresponders
Batch Communications
Call Center Management
Campaign Management
Canned Responses
Chatbot
Chat & Messaging
Chat Reporting & History
Contact Management
Conversational Intelligence
CRM
Customer Database
Customer Engagement
Customer Experience Management
Customer Segmentation
Customizable Fields
Customizable Scoring
Customizable Templates
Dashboard
Data Enrichment
Email Automation
Email Management
Employee Coaching Tools
Employee Onboarding
Engagement Tracking
Feedback Management
File Sharing
Instant Messaging
Interaction Tracking
Issue Tracking
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Qualification
Lead Segmentation
Mobile Access
Multi-Channel Communication
Negative Feedback Management
Preventive and Corrective Action Software
Prioritization
Process & Workflow Automation
Prospecting Tools
Quality Assurance
Quality Management
Real-Time Notifications
Reporting & Analytics
Reporting & Statistics
Self-Service Portal
Service Agreement Management
SMS Messaging
Support Ticket Management
Survey Management
Surveys & Feedback
Task Management
Third-Party Integrations
Transfers/Routing
Usage Tracking & Analytics
Video Chat
Visualization data
Waiting List Management
Workflow Management
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