LiveHelpNow

Support Software That Will Get A Standing Ovation

About

LiveHelpNow is a customer service software suite with numerous support features, including: live chat, email ticket management, knowledge base, and call management.

Features

Access Controls/Permissions

Activity Dashboard

Agreement Management service

Alerts/Escalation

Artificial intelligence and machine learning

Automated Responses

Automated Routing

Autoresponders

Call center management

Campaign management

Canned Responses

Case Suggestions

Cataloging/Categorization

Change management

Chat and Messaging

Chatbot

Chat Reports & History

Codeless Development

Collaboration tools

Comment management

Conversational intelligence

CRM

Customer Support

Customizable Branding

Digital Editing

Email management

File sharing

For Sales/Marketing

Incident management

Instant messaging

Insurance Industry Features

Issue management

Knowledge Base Management

Lead management

Macros and response templates

Mobile Access

Multi-Channel Communication

Multiple language support

Natural Language Processing

Phone Support Management

Pre-configured Bot

Quotes

Real-Time Notifications

Reports and analytics

Reports & Statistics

Rich Text Editor

Sales pipeline management

Self-service portal

SEO Management

Subscription Management

Support ticket management

Support Ticket Tracking

Surveys and Feedback

Task management

Third-Party Integrations

Traffic Management

Transfers/Routing

Virtual Assistant

Waiting list management

Workflow management

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