Logiciel Call Center Fonvirtual

Logiciel de Call Center

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About

Fonvirtual call center software is a communication system that allows intelligent management of a high volume of calls.

Features

Access controls/permissions

Activity & News Feed

Agent Interface

Alerts/Notifications

Appointment Scheduling

Automated Attendant

Automated caller

Automatic call distribution

Bi-directional audio and video files

Call Center Management

Caller ID

Call List Management

Call Logging

Call recording

Call Routing

Call Scheduling

Call Scripts

Call Tracking

call volume

Care Plan Management

Chat and messaging

Chatbot

Confirmation and reminders

Contact Management

CRM

CTI (computer telephony integration)

Dashboard

Electronic Payments

Email Management

Employee database

Employee Photos

File Sharing

FTC compliant

HIPAA compliant

Inbound Reporting

Interaction Tracking

IVR

Lead Capture

Lead Management

Lost Call Management

Meeting Management

Mobile access

Multi-channel communication

Newsletter Management

Outbound Reporting

Patient Information

Patient Portal

Patient Questionnaires

Patient Records Management

PBX

Performance Management

Real-Time Reporting

Reports & Analytics

Reports by Extension

Reports & Statistics

Responder Log

Sales Pipeline Management

Screen Sharing

SMS Messaging

Surveys and feedback

Task Management

Transfer call volume

Video conferencing

Virtual call center

Voicemail

Waiting List Management

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