LogMeIn Rescue

Remote IT support software as tough as you are

About

A solution to control a customer's computer remotely, in real time, over the Internet for help desks, support software, IT organizations, etc.

Features

Access controls/permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Annotations

Automated routing

Autoresponders

Caller ID

Call logging

Call Recording

Call routing

Call Tracking

Capacity planning

Chat and messaging

Chatbot

Chat logs and history

Collaboration tools

Configuration Management

Contact Management

Contract/License Management

CPU Monitoring

Credential Management

CRM

CTI (computer telephony integration)

Dashboard

Deployment Management

Diagnostic tools

Document Management

Employee Activity Tracking

File sharing

For managed software

Incident Management

Instant messaging

Interface Agent

IT Resource Management

IVR

Knowledge Base Management

Macros and sample responses

Maintenance planning

Mobile access

Mobile screen sharing

Multi-channel communication

Network monitoring

Patch Management

Real-time alerts

Real-time chat

Real-Time Monitoring

Real-Time Notifications

Release Management

Remediation Management

Remote assistance

Remote Monitoring and Management

Remote Printing

Reporting and analytics

Responses Call Scripts

Scheduling

Screen recording

Screen sharing

Self-service portal

Service Agreement Management

Service catalog

Session Transfer

Support Ticket Management

Surveys and feedback

Targeted/Locked Screen Sharing

Task Management

Third-Party Integrations

Transfers/Routing

Unattended access

Video conferencing

Video recording Session

Virtual machine analysis

Waiting List Management

Workflow Management

Looking for another solution?

Use our smart search engine to find the perfect tool for your needs.

Find my ideal tool