Lumoa

The Intelligent Customer Experience Platform

About

Move from customer insight to action without uncertainty. Lumoa analyzes opinions in real time in more than 60 languages.

Alerts/Escalation

Anonymous Feedback

Automated Routing

Call Center Management

Campaign Management

Complaint Tracking

Conversational Intelligence

CRM

Customer Engagement

Customer Experience Management

Customer Segmentation

Customizable Fields

Customizable Forms

Customizable Templates

Dashboard

Data Extraction

Data Import & Export

Data Visualization

Employee Onboarding

Engagement Tracking

Knowledge Base Management

Mobile Survey

Multiple Language Support

Negative Feedback Management

Opinion Surveys

Real-Time Notifications

Reporting & Analytics

Reporting & Statistics

Response Management

Review Notification

Segmentation

Sentiment Analysis

SMS Messaging

Social Sharing

Survey & Poll Management

Surveys & Feedback

Tagging

Trend Analysis

Usage Tracking & Analytics

Visual Analysis

Waitlist Management

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