Medallia Concierge

Transform experiences and deliver results with Medallia Concierge

About

Create personalized, proven service experiences to improve your Net Promoter Score (NPS) and Revenue Per Available Room (RevPAR) with Medallia Zingle.

Features

Accounting

Alerts/Escalation

Audio/Video Conferencing

Automated Routing

Batch Communications

Billing

Calendar management

Call center management

Call recording

Call Routing

Care plan management

Chatbot

Chat & Messaging

Checkout management

Communication management

Confirmation & Reminders

Confirmations/Reminders

Contact management

CRM

Customer Database

Customer management

Customer Segmentation

Customizable Fields

Dashboard

Data Visualization

Electronic Medical Record and shared

Email Automation

Employee management

Engagement Tracking

Feedback management

Guest experience management

HIPAA Compliant

Imaging & Statistics

Integrated Accounting

Interaction Tracking

Inventory management

IVR

Knowledge base management

Lead Distribution

Loyalty Card

Maintenance management

Marketing Automation

Mobile Access

Mobile Coupons

Multi-Channel Communication

Negative feedback management

Online Booking

Patient records management

Payment Processing

Prescription Processing

Rate history Clients

Rate management

Real-Time Notifications

Shortcodes

Survey management

Surveys and feedback

Video Chat

Waiting list management

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