Microcall

Call Center Accounting, Analytics & Business Intelligence Software

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About

Federated call analytics enables call accounting and usage analysis across a wide range of voice platforms.

Features

Access Controls/Permissions

Ad hoc query

Ad hoc reporting

Alerts/Notifications

Asset Tracking

Audience Targeting

Benchmarking

Billing

Caller ID

Call logging

Call Recording

Call routing

Call Scripts

Call Tracking

Call Transcription

Call Volume Calls

Capacity Management

Chargeback Tracking

Collaboration tools

Compliance Management

Contact Management

Contract negotiation

Conversion Tracking

CRM

CTI (Computer Telephony Integration)

Customizable Dashboard

Dashboard

Dashboard Creation

Data capture and transfer

Data Collection

Data Connectors

Data discovery

Data Import and Export

Data Sync

Data Visualization

Drag and Drop Function

ETL (Extract Transform Load)

Features/Calculations

Forecasting

For IoT device

Forms Management

Goal Setting/Tracking

Inbound reporting

Incident Management

Internal Cost Allocation

Inventory Management

Issue Auditing

IVR

Key Metrics performance

Keyword Tracking

KPI Tracking

Landline Compatibility

License Management

Lost Call Management

Maintenance planning

Mobile Access

Mobile Line Compatibility

Multiple Data Sources

Natural language search

Online Analytical Processing

Outbound reporting

Performance measurement

Predictive Analytics

Procurement Management

Profitability Analysis

Query Builder

Real-Time Analytics

Remote Access & Control

Reporting and analytics

Reporting by extension

Responder log

Scheduled/Automated Reports

Scorecards

Search/Filter

Server Tracking

SIP trunks

Storytelling

Strategic planning

Ticket Management

Trend/Problem Indicators

Voicemail

Waiting List Management

Widgets

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