next4biz CSM

Elevate customer service with Next4biz

About

No-code, process-driven, end-to-end help desk solution with escalation, automated workflows, and advanced reporting capabilities.

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Automated Routing

Autoresponders

Call Center Management

Canned Responses

Chat and Messaging

Chat Logs & History

Collaboration Tools

Conversational Intelligence

CRM

Email Management

File Sharing

Instant Messaging

Knowledge Base Management

Macros and Model Responses

Mobile Access

Multi-Channel Communication

Portal Self-Service

Real-Time Notifications

Reports & Analytics

Reports & Statistics

Service Agreement Management

Support Ticket Management

Surveys and Feedback

Third-Party Integrations

Transfers/Routing

Waiting List Management

Workflow Management

Use our smart search engine to find the perfect tool for your needs.