Observe.AI

The AI platform for contact centers

About

Observe.AI is an AI-powered agent enablement platform. Evaluate 100% of voice calls, analyze performance and personalize agent coaching.

Agent Interface

Automatic transcription

Caller ID

Call Logging

Call Recording

Call Routing calls

Call scripts

Call tracking

Chatbot

Contact Management

CRM

CTI (Computer Telephony Integration)

Customer Experience Management

Customer segmentation

Customizable Fields

Customizable Templates

Dashboard

Data visualization

Employee Coaching Tools

Engagement tracking

IVR

Natural language processing

Negative Feedback Management

Quality Management

Real-Time Notifications

Reporting and Analytics

Sentiment Analysis

Survey Management

Surveys and Feedback

Waiting List Management

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