PanTerra Networks

The Most Trusted Cloud Communication Platform.

About

This robust platform helps save on equipment costs, increase conversions, reduce revenue, simplify scaling, and deliver higher quality agents.

Features

Access controls/permissions

Agent interface

Alerts/Notifications

Audio and video files bidirectional

Audio calls

Automated Attendant

Automated call

Automatic call distribution

Backup & Recovery

Calendar management

Call center features

Caller ID

Call groups

Call logging

Call management tools Collaboration

Call recording

Call Routing

Call Scripts

Call Tracking

Chatbot

Contact management

CRM

CTI (computer telephony integration)

Customer Segmentation

Customizable fields

Customizable templates

Dashboard

Data import and export

Data storage management

data visualization

Discussions/Forums

Document management

Encryption

Engagement Tracking

File Sharing

Intraday Management

IVR

@mentions

Mobile access

Negative feedback management

PBX

Performance measurement

Presentation Streaming

Real-time chat

Real-Time Notifications

Recordings

Reporting & Analytics

Reporting & Statistics

Screen Sharing

Search/Filter

Secure Data Storage

SIP trunking

SMS messaging

Staff Scheduling

Survey management

Surveys & Voting

Task management

Third-Party Integrations

Transfer call

Video conferences

Virtual call center

Virtual extensions

Voicemail

VoIP

Waiting list management

Work Forecasting

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