ProProfs Help Desk

Best Help Desk Software for Customer Delight

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About

ProProfs Help Desk is a customer support tool that allows businesses to resolve their issues instantly.

Features

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Assignment Management

Autoresponders

Canned Responses

Center Management Call Management

Change Management

CMDB

Collaboration Tools

Configuration Management

Contact Management

Contract/License Management

Conversational Intelligence

CRM

Data Retrieval

Email Marketing

Email Tracking

Issue Auditing

Issue Management

IT Resource Management

Knowledge Base Management

Macros and Sample Responses

Mobile Access

Multi-Channel Communication

Prioritization

Real-Time Notifications

Real-Time Updates

Recurring Issues

Remote Access & Control

Reports and Analytics

Reports and Statistics

Routing Automated

Search/Filter

Self-Service Portal

Service Agreement Management

Service Catalog

Shared Inboxes

Signature Management

Spam Blocker

Support Ticket Management

Surveys & Feedback

Task Management

Version Management

Waiting List Management

Workflow Management

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