Qiscus

Improve Customer Experience with the Customer Engagement Platform

About

It is a customer communications management solution that helps businesses manage customer data, leads, multi-channel messaging, and more.

Features

Alerts/Escalation

Audio/Video Conferencing

Automated Routing

Autoresponders

Batch Communications

Call Center Management

Call Recording

Canned responses

Chatbot

Chat & Messaging

Chat Record & History

Chat Routing calls

Conversational Intelligence

CRM

Customer Database

Customer Engagement

Email Automation

Email Management

Employee Onboarding

File Sharing

Instant Messaging

Intent Recognition

Interaction tracking

IVR

Knowledge Base Management

Lead Distribution

Lead Qualification

Management Workflow Management

Mobile Access

Multi-Channel Communication

Multiple Language Support

No-Code Development

Pre-configured Bot

Quoting

Real-Time Notifications

Reporting & Analytics

Reporting & Statistics

Sales Pipeline Management

Segmentation

SMS Messaging

Support Ticket Management

Surveys & Feedback

Task Management

Territory Management

Third-Party Integrations

Transfers/Routing

Usage tracking and analysis

Video Chat

Voice Recognition

Waiting List Management

Looking for another solution?

Use our smart search engine to find the perfect tool for your needs.

Find my ideal tool