Quiq

Conversations create connections.

Discover the tool

About

Quiq offers messaging and chat solutions to help businesses and consumers communicate across digital channels.

Features

Agent Interface

Alerts/Escalation

Artificial Intelligence & Machine Learning

Audio/Video Conferencing

Automated Responses

Automated Routing

Autoresponders

Batch Communications

Call Center Management

Caller ID

Call Logging

Call Recording

Call Routing

Call Scripts

Call Suggestions Queries

Call Tracking

Campaign Scheduling

Canned Responses

Chat and Messaging

Chatbot

Chat Record & History

Communication Management

Contact Management

Conversational Intelligence

CRM

CTI (Computer Telephony Integration)

Customer Database

Customer History

Customer Segmentation

Customer Support

Customizable Fields

Customizable Templates

Dashboard

Data Visualization

Email Automation

Email Management

Engagement Tracking

Feedback Management

File Sharing

For Sales/Marketing

Instant Messaging

Intent Recognition

Interaction Tracking

IVR

Knowledge Base Management

Lead Distribution

Lead Qualification

Message Personalization

Mobile Access

Mobile Coupons

Multi-Channel Communication

Multiple Language Support

Natural Language Processing

Negative Feedback Management

No-Code Development

Pre-configured Bot

Real-Time Notifications

Reporting & Analytics

Reporting & Statistics

Scheduled Messaging

Service Agreement Management

Shortcodes

SMS Messaging

Speech Recognition

Support Ticket Management

Survey Management

Surveys and Feedback

Third-Party Integrations

Transfers/Routing

Two-Way Messaging

Video Chat

Virtual Assistant

Waitlist Management

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