Rafiki

Africa’s Most Reliable Payment Rails for Global Business.

About

Rafiki powers your revenue engine with real insights from all your business interactions and boosts team morale with high productivity.

Features

Actions arising from an event

Activity dashboard

Annotations

Appointment scheduling

Audio capture

Automatic call distribution

Automatic transcription

Business process automation

Call automation

Call Center Management

Caller ID

Call Labeling

Call List Management

Call Logging

Call recording

Call routing

Call scripts

Call tracking

Call transcription

Campaign Management

Collaboration tools

Communication management

Contact Management

Content library

CRM

CRM Integration

CTI (computer telephony integration)

Customer experience management

Customizable reports

Dashboard

Data Import and Export

Data Viewing

Email Management

Engagement tracking

File sharing

File Transfer

Forecasting

Goal Setting/Tracking

Integrated course creation

Interaction tracking

IVR

Lead capture

Lead Management

Lead Scoring

Management Calendars

Modeling and simulation

Multi-channel communication

Multi-screen recording

Natural language processing

Opportunity Management

Performance Management

Performance Measurement

Pipeline Management

Process and workflow automation

Recordings

Reports and analytics

Reports and statistics

Review Management

Sales Pipeline Management

Sales Planning

Sales reports

Sentiment analysis

Statistical analysis

Surveys and feedback

Task Management

Uploading to YouTube

Video editing

Waiting List Management

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