Remote Eye

Remote eye Direct is a stand-alone product that allows an Expert and a Operator to communicate remotely.

About

Remote assistance software installed on smart glasses, tablets, smartphones and PCs to share information between on-site operators and support services

Features

Access Controls/Permissions

Alerts/Escalation

Alerts/Notifications

Automated Routing

Billing

Calendar Management

Call Center Management

Chat & Messaging

Collaboration Tools

Compliance Management

Contact Database

Content Creation

Conversational Intelligence

CRM

Customer Database

Deployment Management

Diagnostic Tools

Discussions/Forums

Document Management

Drag & Drop

Electronic Signature

Email Management

File Sharing

For Managed Software

Forms Management

GPS

Image Scanning & Analysis

Inspection Failure Tracking

Instant Messaging

Inventory Management

IT Resource Management

Knowledge Base Management

@mentions

Mobile Access

Modeling and Simulation

Multi-Device Publishing

Network Monitoring

Online Time Tracking

Patch Management

Preventative and Corrective Action Software

Quotes

Real-Time Alerts

Real-Time Data

Real-Time Notifications

Remediation Management

Remote Monitoring & Management

Reporting & Analytics

Reporting & Statistics

Report Templates

Routing

Screen Sharing

Secure Data Storage

Service Agreement Management

Service History

Session Recording

Session Transfer

Shipping Management

Surveys & Feedback

Task Management

Unattended Access

Video Conferencing

Waiting List Management

Work Order Management

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