Resonate CX

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About

Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact.

Features

Customer Satisfaction (CSAT) Score
Customer Service Channels
Custom Reports and Dashboards
Net Promoter Score (NPS)
NPS/CSAT Scoring
Online Reviews
Question Types
Segmentation
Sentiment Analysis
Social Media
Stakeholder Management
Survey Builder
Surveys
Tagging
Thematic Analysis

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