Provide the right answers, to the right people, at the right time. RightAnswers increases the productivity of IT help desk and customer service agents.
Features
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Calendar Management
Catalog Management
Collaboration Tools
Content Library
Content Management
Customer Portal
Customizable Branding
Data Import and Export
Data Security
Discussions/Forums
Document Management
File Sharing
Knowledge Base Management
Macros and Model Responses
Mobile Access
Multi-Channel Communication
Portal Self-Service
Ratings and Comments
Real-Time Notifications
Reporting & Analytics
Service Agreement Management
SSL Security
Text Formatting
Version Management
Workflow Management
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